While these security oopsies happened to their video cameras, not their smart locks, it’s a good reminder that software updates can go wrong, which wouldn’t be good for your smart lock. The good news is, Eufy as a company seems to have stepped up and immediately fixed these bugs and to get the updates out to their users quickly. So, the bad news is, Eufy’s security cameras have had some serious security issues. Eufy said the glitch happened during a software update and “users were able to access video feeds from other users’ cameras.” Eufy said in a statement the glitch was fixed an hour after it was discovered. And in May 2021, Eufy was forced to apologize for a bug that exposed the camera feeds of 712 users to strangers. Eufy/Anker developed fixes for these security vulnerabilities and released them to users in a timely manner. In June 2022, security experts found three security vulnerabilities in Eufy's Homebase 2 video storage and management device that could have allowed hackers to take control of the hub, control it remotely, or steal video footage. Unfortunately, Eufy has had some significant security vulnerabilities with their security cameras.
We found no known security breaches of this smart lock. So, lots of ways to unlock this lock, if you need. There's also a keypad and a key to unlock it. It also uses a fingerprint, which also seems generally safe, especially as Eufy stores your fingerprint data locally on the device rather than on the internet in the cloud where it could be more vulnerable.
With all that said, how does Eufy’s Smart Lock Touch & WiFi stack up? This lock operates over WiFi and can be controlled from just about anywhere with the Eufy Security app. The cons: They can be vulnerable to any number of things such as power outages, lost or compromised phones, ransomware attacks on the company who made your lock, product security vulnerabilities, WiFi and/or Bluetooth vulnerabilities, home hub vulnerabilities, bad software updates, data leaks, and more. The pros: They offer a lot of convenience with multiple ways to unlock the door to your home, a way to track who comes and goes from your home, they can allow you give out a keypad number to people like a babysitter and then revoke that when they no longer need access, and they can help you make sure you locked your front door when your anxiety kicks in on vacation. Smart locks are one of those connected devices that seem to worry lots of people.
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